01 General Information

Welcome to a Life of “Roughing It Smoothly”

Tiffin Motor Homes is excited that you have entered the world of motorhome travel and we believe that you and your family will enjoy this way of life for years to come. Your Tiffinbuilt motorhome provides many of the comforts of home while allowing you to travel freely as you choose.

However, before heading out on the open roads, make yourself familiar with this owner’s manual to learn more about the operations of your motorhome. Also, work with your dealer to learn as much as possible about the functionality and features of your coach. In addition, remember, “wherever you go, we go.”

About this Manual

Carefully read through this manual to understand how everything in your motorhome works.

Delivery

Throughout the entire manufacturing process, your Tiffin motorhome has been regularly inspected by our qualified personnel to ensure that you receive the finest product of the highest quality. However, the final inspection at our factory is not the last one. The pre-delivery inspection and system check that your dealer perform are the final inspections before you receive your new motorhome. Your dealer is also available to assist you in understanding the warranties and completing the necessary forms to activate the warranties for the various appliances and accessories installed in your motorhome.

Dealer Responsibilities 

1. A pre-delivery inspection and systems check is performed to ensure a thorough inspection of the motorhome and the proper operation of all factory-installed components.
2. A customer walk-through is performed to familiarize the buyer with the motorhome, its systems and components, and their proper and safe operation.
3. Delivery of the Owner’s Information Package, which contains warranty cards and registrations for the vehicle and all factory-installed components from other vendors and suppliers to Tiffin Motor Homes. The detailed operation and maintenance instructions on these components are also included in this package.
4. Assisting the customer in completing the registration forms to avoid loss of warranty coverage. The dealer will review the limited-warranty provisions with the customer and stress the importance of completing the warranty cards and registration forms for the components in the motorhome to enable the manufacturers to receive them within the prescribed time limits.
5. Providing the customer with information regarding warranty and non-warranty work on the vehicle and its separately warranted components.

Customer Responsibilities

The customer is responsible for regular and proper maintenance of the motorhome. Properly maintaining your motorhome will prevent conditions arising from neglect that are not covered by your Tiffin Motor Homes limited warranty. The maintenance guidelines in this manual and any other applicable manuals must be followed. It is your responsibility and obligation to return the vehicle to an authorized dealer for repairs and service.

To assist you in avoiding problems with your motorhome, Tiffin Motor Homes recommends that you do the following:

1. Read the warranty. Go over it thoroughly with your dealer to make sure you understand all the terms and conditions of the warranty.
2. Inspect the motorhome; do not accept delivery until you have gone through the motorhome with the authorized Tiffin Motor Homes dealer.
3. Ask questions about anything you do not fully understand about your motorhome. Tiffin Motor Homes is here to serve you and ensure that you have all the information necessary for the safe and enjoyable use of your new motorhome.
4. When you are taking delivery, set an appointment for adjustments. This appointment must be within two weeks after you accept delivery.
5. You are responsible to use your motorhome in a responsible, safe manner. Take the time to familiarize yourself with the proper operation of the unit before you attempt to use it.

Reporting Safety Defects (USA)

575.6(a)(2)(i) At the time a motor vehicle manufactured on or after September 1, 1990 is delivered to the first purchaser for purposes other than resale, the manufacturer shall provide to the purchaser, in writing in the English language and not less than 10 point type, the following statement in the owner’s manual, or. If there is no owner’s manuals, on a one-page document:

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying TIFFIN MOTOR HOMES.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Tiffin Motor Homes.

To contact NHTSA, you may either call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA, 1200 New Jersey Avenue, S.E., Washington, DC 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

(ii) The manufacturer shall specify in the table of contents of the owner’s manual the location of the statement in 575.6(a)(2)(i). The heading in the table of contents shall state “Reporting Safety Defects.”

Reporting Safety Defects (Canada)

Vehicles domiciled in Canada that are thought to have a defect that could cause a crash, injury, or death, should immediately be reported to Transport Canada and Tiffin Motor Homes at 1-256-356- 8661.

If Transport Canada receives similar complaints, it may open an investigation; if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, Transport Canada cannot become involved in individual problems between you, your dealer, or Tiffin Motor Homes.

To contact Transport Canada, call the Defect Investigation and Recall Division toll-free in Canada at 1-800-333-0510 or 1-819-994-3328 in the Gatinuau-Ottawa area or internationally.

By Mail:

Transport Canada – ASFAD

330 Sparks Street

Ottawa, ON

K1A0N5

Tiffin Motor Homes Limited Warranty

The Tiffin Motor Homes limited warranty is provided to you by your authorized Tiffin Motor Homes dealer during the pre-delivery inspection. When you enquire about your Tiffin Motor Homes warranty, refer to this document. If you require an additional copy of the warranty or other information, contact:

Tiffin Motor Homes, Inc.

105 2nd St. NW Red Bay, AL 35582

Phone: 256-356-8661

Email: info@tiffinmotorhomes.com

Visit www.tiffinmotorhomes.com for access to related materials.

Major Equipment Manufacturers

The following list is a compilation of the vendors and suppliers of the major subsystems and components of your motorhome. This list is provided for your convenience and is not a substitution of the literature accompanying the “how to contact us” information supplied by the vendors and suppliers in your Owner’s Information Package. Where appropriate, website information is also provided.

Warranty Service

All warranty service needs to be completed during the warranty period (basic warranty: 12 months or 12,000 miles). Tiffin Motor Homes warrants its unitized construction for 10 years and its laminations for five years. Any service work performed after the expiration of the Tiffin Motor Homes warranties WILL NOT be covered by those warranties.

Exceptions may be made, on an individual basis, to this deadline, because of the unavailability of parts and/or service appointment time where work is to be performed. However, do not rely on the possibility of an exception; schedule any desired in-warranty work before your warranty expires.

Owner's Information Package

The Owner’s Information Package includes valuable documents about your motorhome and its components and systems. By consulting the booklets and instruction manuals included in the Owner’s Information Package, you will learn how to operate, maintain, and troubleshoot these items safely and effectively. The Tiffin Motor Homes Owner’s Manual does not cover every possible detail of equipment—standard and/or optional—installed on or in your vehicle.

As with all valuable documentation, keep them in a safe, secure place for your later use and consultation. When you complete and mail to the respective manufacturers any warranty/guaranty registration cards, make a photocopy of both sides of each card before mailing, and keep the photo copy in your permanent records for your motorhome.

Customer Relations

To schedule maintenance or service, or order parts, notify your local authorized Tiffin Motor Homes dealership to set up an appointment. If you are unsure of the location of your nearest authorized Tiffin Motor Homes dealership, access the Tiffin Motor Homes website at www.tiffinmotorhomes.com, and then click on the “Locate Dealer” button, and then enter the appropriate search criteria, such as state and retail sales, and then click on the red ball located on the map to find dealer information in that area.

Specification Labels

There are two main numbers used to identify your motorhome. The Vehicle Identification Number (VIN) is the legal identification of the vehicle. The VIN is the number used by the state for vehicle identification and registration. Additionally, there is a Tiffin serial number ( ). This number can be found on the side of the dashboard. A typical sample of this identification label is shown below.

Another label affixed to your motorhome is the Recreational Vehicle Industrial Association (RVIA) Weight Label (Figure 0-1), which is a required label for your vehicle. Tiffin Motor Homes, a manufacturer-member of RVIA, has the obligation to disclose the following information to the purchaser of the motorhome:

• An indication of the contents of the motorhome weight label affixed to the motorhome.
• A concise explanation of the following items’ vehicle Weight (VW) distribution and proper weighing techniques to be used to weigh the vehicle.

Specific definitions for the following terminology:

• Gross Vehicle-Weight Rating (GVWR) – This is the maximum permissible weight of the motorhome when it is fully loaded.
• Unloaded Vehicle Weight (UVW) – This is the weight of the motorhome, as built at the factory, with full fuel, engine oil, and coolants. The UVW does not include cargo, fresh water, LP gas, or any dealer-installed accessories.
• Occupant Cargo-Carrying Capacity (OCCC) – This is the capacity of the motorhome minus the UVW and full propane weight.
• Gross Combination-Weight Rating (GCWR) – This is the value specified by the chassis manufacturer as the maximum allowable loaded weight of the motorhome with a towed trailer and/or vehicle (if any).
• Sleeping-Capacity Weight Rating (SCWR) – This is the maximum weight capacity of the combined number of persons (i.e., number of people multiplied by 154 pounds per person) permitted to sleep within the vehicle.
• Gross Axle-Weight Rating (GAWR) – This is the maximum allowable weight for an axle; the GAWR considers the weakest link in the tire, wheel, brakes, hubs, axle, springs, and attaching parts. To illustrate, if the axle is rated at 15,000 pounds and the tires are rated at 3,200 pounds each as a dual installation, then the maximum GAWR will be 12,800 pounds for a four-tire vehicle.

Weighing Procedures

To weigh the motorhome properly, the motorhome must be level when the weighing process is performed. Your motorhome has been designed and built in compliance with the recommended limits of the majorcomponent/system suppliers to provide a realistic OCCC. It is up to the final user to provide even distribution to prevent uneven loading. Once the vehicle is loaded, it can be taken to any certified drive-on scales or individual-wheel scales to determine that the final weight is within specified limits for the motorhome.

To Determine the Final Weight of the Motorhome:

1. Drive the motorhome onto the scales so that all wheels are on the scales; this provides the gross vehicle weight (GVW) of the vehicle and can be recorded as such. The GVW must not exceed the GVWR specified for the vehicle.
2. Drive the motorhome so that only the rear wheels remain on the scales; this provides the total weight of the vehicle, save for the front axle. This weight must not exceed the total rating of the axles remaining on the scales. The front axle weight is determined by subtracting the weight from the GVW that was obtained in the first step. The result must not exceed the listed front-axle weight rating.

Weight Distribution

To ensure the maximum stability of the motorhome under static (i.e., parked) and dynamic (i.e., moving) conditions, the distribution of the items to be carried and stored within the motorhome and in the storage bays underneath the motorhome must be performed in such a manner as to strive for reasonably even side-to-side and front-to-rear dispersion of the weight of the stored items. This process will ensure that the motorhome is not “lop-sided” in weight distribution (i.e., all the stored weight is not on one side and/or mainly toward the front or the rear). Keeping a center of mass of the motorhome essentially centered on a front-to-rear and side-to-side basis will also provide better control of the motorhome when it is in motion.

Safety Messages

Note that several labels listed in this manual represent items that need your attention. The Danger, Warning, Caution, and Notice labels alert you to precautions that might help you to avoid damage to your motorhome, its equipment, or your personal safety. Read and follow them carefully.