Starlink: FAQ

How do I activate my Starlink?

 

If you do not already have a Starlink, please visit www.starlink.com to purchase your Starlink hardware.

Activation is defined as setting up and connecting your Starlink Kit.

If you have purchased a Starlink from an authorized retailer or third party, follow the steps below to add your Starlink to a new account or to an existing account.

1. Go to www.starlink.com/activate
2. Enter Starlink Identifier
3. Click New Account  
   • Click Existing Account if you have an existing account.
4. Enter Your Address
5. Choose Service
6. Enter your Contact and Billing Information
7. Select “Place Order”. Placing your order will activate your service immediately. Your Starlink service statement will generate automatically every 30 days.
8. If unsuccessful contact support

Note: At this time, Brazil and Nigeria accounts are unable to add more than one service line per account.

Limitations:

• Standard and Priority service plan activations are not possible in areas at full capacity. You can view Starlink's service availability map on starlink.com/map. If there is no capacity in the area, there will be the option to activate with a Mobile type service plan.
• Activating Standard or Mobile service plans in an existing Business type account is not supported.
• Activating a Starlink for use in a different country than the country used upon original account sign up is not supported.
• Service will not be activated for Starlinks currently assigned to an existing account.

 

 

What are the Starlink service plans?

Starlink offers both fixed and mobile service plans designed to be flexible and meet a variety of internet needs for users and businesses around the globe. With Starlink, there are no contracts and no exclusivity requirements. It's easy to change your plan, purchase more data, and add additional service locations.

Note - pricing will vary by market based on currency, taxes, and other local market conditions, see here for more.

 

How do I change my service plan?

Note - pricing will vary by market based on currency, taxes, and other local market conditions, see here for more.

For Residential Customers, once your Starlink ships, you can change your service plan on your account:

Website:

1. Log into your account on Starlink.com
2. Under "Your Starlinks" select "Manage" next to the Starlink you would like to update the service plan for.
3. Select the 'pencil icon' near "Service Plan/Subscription" to edit your subscription.
4. Select the desired service plan. By switching service plans, you are accepting the terms and conditions of the new service plan.

Starlink App:

1. Make sure you are logged into your account on the Starlink App
2. Select the 'Person" icon
3. Select the desired Starlink service from the horizontal list
4. Select "Manage Subscription"
5. Select "Change Service Plan"
6. Select the desired service plan. By switching service plans, you are accepting the terms and conditions of the new service plan.

Change to higher cost plan: The change will be effective immediately. You will be charged a pro-rated cost dependent on the plan monthly cost difference and time remaining on your current billing cycle.

Change to a lower cost plan: Your current service plan will remain the same, and your new service plan will take effect at the start of your next billing cycle. You will be charged the new monthly service cost at the start of your next billing cycle.

Change to a same cost plan: The change will be effective immediately. As there is no cost difference, the change will be at no cost to you.

Note: You can change from a Mobile plan to a Fixed (Standard, Priority) plan as long as capacity is available. If capacity is not available, you will not see the option available.

Note - pricing will vary by market based on currency, taxes, and other local market conditions, see here for more.This feature may not be available for all account types. If you are unable to use the "Change Service Plan Option", please reach out to customer support.

 

 

Customer Support Channels and Addresses

Many questions are answered within our support topics, but if you cannot find the information you are looking for, or are still experiencing issues, the Starlink support team is staffed 24/7 in multiple languages to help.

Customers can contact support by creating a support ticket describing your issue. Our support team will reply either via message or by calling the phone number on your account as soon as possible.

Starlink registered offices listed online and on invoices are not staffed by customer support representatives and do not handle customer support inquiries, including deliveries or returns. Any customer support inquiries should be directed through Starlink.com or the Starlink app as described above.

All orders placed on Starlink.com are shipped directly to the customer. No intermediaries besides local logistics partners (DHL Express, Post Office, etc) will serve as pickup locations.

 

How to create a ticket

From the Starlink App - The app is the preferred method to contact support, as it sends along diagnostic information from your Starlink that enables faster resolution. Sign in to your account, click Support option on the main screen, and then click the contact support button.

From your Starlink.com account – Sign in to your Starlink account, navigate to the Support tab, and then click Contact Support.